Shipping Policy

At PortaOxy, we aim to make shipping simple, clear, and reliable. Below you’ll find everything you need to know about how your order is processed and delivered.

Order Processing

Most orders are processed within 1–2 business days after your payment is confirmed. During high-demand periods or holidays, processing times may be slightly longer.

Once your order ships, you’ll receive a confirmation email with tracking details.

Shipping Options & Delivery Times

We partner with trusted carriers to ensure your order arrives safely.

Standard Shipping

Estimated delivery: 5–8 business days

Free on orders over $50

Expedited Shipping

Estimated delivery: 3–7 business days

Additional cost applies (shown at checkout)

Delivery times are estimates and may vary due to factors such as carrier delays, weather conditions, or customs processing.

Shipping Costs

Shipping costs are calculated based on your selected shipping method and destination.

Standard Shipping: Free

Expedited Shipping: Displayed at checkout

You’ll always see the final shipping cost before completing your purchase.

Customs & Import Fees

For orders shipped internationally, customs duties, taxes, or import fees may be required by your local authorities.

These charges are not included in your order total.

Any customs-related fees are the responsibility of the recipient.

Orders refused due to unpaid customs charges are not eligible for shipping refunds.

Shipping Address Information

Please double-check your shipping address before placing your order.

a. PortaOxy is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

b. If you need to update your address, contact us as soon as possible. Changes may not be possible once the order has shipped.

c. Additional shipping fees may apply for returned or re-shipped packages.

Delays or Missing Packages

If your order hasn’t arrived within the expected timeframe, don’t worry — our support team is here to help. Please reach out to us and we’ll assist in tracking your shipment.

Returns & Refunds

For information on returns, exchanges, and refunds, please review our Return & Refund Policy for full details.

Contact Us

Have questions about shipping? We’re happy to help.

📧 Email: portaoxy@outlook.com

This Shipping Policy may be updated from time to time to reflect changes in our operations or logistics partners.

Thank you for choosing PortaOxy — we appreciate your trust.